Contact

Everything goes through the Telegram channel. There is no ticket system and no support inbox; the channel is the front door for support, billing, DMCA notices and abuse reports.

What to include

The faster you give us these, the faster we can act:

• Your username, if you have an account.
• The subdomain or URL involved, if the issue is about a site.
• What happened, in a sentence or two. Screenshots help.
• For payments: the transaction hash and the amount sent.
• For DMCA or abuse reports: the exact URL and what it violates.

Response times

• Support and billing questions: usually within a day.
• DMCA and abuse reports: acted on within a few days.
• Urgent issues (a site serving malware or phishing): as fast as we can get to it, say so in the message.

What we will not do

We do not take support requests privately from accounts we cannot identify, and we do not act on anonymous abuse reports without a URL. If a message is missing the details above, we will ask for them before acting.